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Terms & Conditions

The terms & conditions must be read carefully. You will need to accept them before placing an order on the site www.lasavonnerieroyale.com.

1 - OBJECTIVE

The terms & conditions are intended to define the contractual relationship between LA SAVONNERIE ROYALE and the Client(individual) as well as the conditions applicable to any purchase made through LA SAVONNERIE ROYALE’s site.

The purchase of a product through the site implies an unconditional acceptance by the Customer of these terms & conditions.

LA SAVONNERIE ROYALE reserves the right to modify its terms & conditions. In this case, the applicable conditions will be those in force on the date of the Customer’s order.

2 - THE PRODUCTS

The products sold by LA SAVONNERIE ROYALE are those which appear on the site, on the day the user interacts with the site, and their purchase within the limits of available stock are those subject to the conditions stipulated in Article 1.

Product Information:
All our products comply with the legislation in force. The product details are available on the site (http://www.lasavonnerieroyale.com).

Product Availability:
Products are offered so long as they are in stock. Should the product ordered be unavailable, the Customer will be informed promptly upon the processing of the order and prior to delivery, by email.

If the payment was processed by credit card, LA SAVONNERIE ROYALE will take necessary measures with the bank, SOCIETE GENERALE, to subtract the price(s) of the unavailable Product(s) from the amount deducted from the Customer’s bank account or to refund it in the event that the deadline to intervene with the bank is too short.

If the payment has been made by wire transfer, LA SAVONNERIE ROYALE will refund by wire transfer the excess received.

LA SAVONNERIE ROYALE cannot be held responsible in the event that an item is out of stock or unavailable.

3 – PRICE AND PAYMENT

Prices:

Product prices are indicated in euros and include VAT. The prices displayed include packaging costs. In addition, delivery costs are invoiced, except in the case of promotion or discount. The delivery costs are specified to the Customer during the processing of the order.

Delivery costs in Metropolitan France are offered for any order above 69€.

Payment:
Payments must be made in euros.

- by credit card

Accepted credit cards are: Bleue, Visa, Mastercard, Eurocard (secured payment)

The user will enter their card number, the expiry date thereof, the name of the cardholder and the cryptogram;

 - by wire transfer

The transfer must be made to LA SAVONNERIE ROYALE’s account for which the bank details are :

IBAN = FR76 3000 3018 6900 0200 5755 471

BIC = SOGEFRPP

4-DELIVERY AND RETURN

 DELIVERY

 Terms of Delivery:

As a general rule, orders paid for by credit card are sent out the same day (business day) if they are received before noon, or by the following business day if the order is received by the same afternoon.

Orders paid for by wire transfer are sent out within 48 hours of payment unless permission for delayed payment is granted in writing for businesses.

 Orders are then forwarded to the delivery company. The delivery time for metropolitan France is on average between 24-48 hours. LA SAVONNERIE ROYALE ships its products throughout France, the European Union, the United States and Japan. For any other destination not mentioned above, please contact us using the contact form or by writing to contact@lasavonnerieroyale.com.

 The products ordered by the Customer are delivered to the delivery address provided by the Customer. Therefore, while placing the order, the Customer must be certain to have provided accurate and complete information about the delivery address such as street number, building, city, country, zip-code, etc. A phone number where the Customer can be reached must also be provided.

Delivery Issues :

LA SAVONNERIE ROYALE will not be held responsible in cases of delay due to the delivery company.

In the case of late delivery, the Customer must report this delay as soon as possible, to LA SAVONNERIE ROYALE’S customer service by email to the following address: contact@lasavonnerieroyale.com. LA SAVONNERIE ROYALE will then contact the delivery company to research the issue. Upon receiving the ordered products, the Customer must check the conditions of these Products. Any complaint concerning the delivery (missing or broken product, damaged parcel, …) will have to be indicated by the Customer on the receipt that the delivery company will present to them at time of delivery. The Customer must inform LA SAVONNERIE ROYALE’s customer service immediately by email to the following address contact@lasavonnerieroyale.com within 48 hours. In cases of non-compliance with this deadline, LA SAVONNERIE ROYALE will be free of all liability.

 RETURN

 The guarantee of LA SAVONNERIE ROYALE’s products is only applicable to the products ordered and the products delivered and cannot guarantee any other issues related to delivery. Should the product delivered not conform to the product ordered, the Customer must report it to LA SAVONNERIE ROYALE within 3 days of delivery. After confirmation from LA SAVONNERIE ROYALE by mail, the defective product shall be returned to LA SAVONNERIE ROYALE and LA SAVONNERIE ROYALE will replace it free of charge.

All costs associated with the product replacement and delivery will be the responsibility of LA SAVONNERIE ROYALE.

LA SAVONNERIE ROYALE will not be liable for any compensation of any kind whatsoever, the Customer waives any claim for compensation or prosecution.

 Retraction period for individuals:
The Customer has a 14-day period to return their purchase. However, products that have been opened or damaged are not returnable or refundable.
Customers have the opportunity to exercise their right of withdrawal before or after the delivery of the goods. The countdown of the 14-day period begins the day after the order is placed on the site www.lasavonnerieroyale.com. If this period expires on a Saturday, Sunday or holiday, it is extended until the next business day. 

You must return the products no later than 14-days after sending your withdrawal request to the following address:

 La Savonnerie Royale

6 bis rue de la Paroisse
78000 VERSAILLES

Should the delivery already be en route, La Savonnerie Royale will reimburse you within 14 days of sending your withdrawal request and the products, and the shipping costs will remain the responsibility of the Customer.

 Should the Customer choose to return the item before it is en route, the order will simply be canceled.

 

5. APPLICABLE LAW

Any dispute or dispute relating to the execution or interpretation of our terms & conditions is the exclusive jurisdiction of the Commercial Court of Versailles, the jurisdiction in which LA SAVONNERIE ROYALE SAS is registered. The applicable law is French law.